We’re sorry to hear your UGGs may have a manufacturing fault!
Your order number will begin with UGGAU, do not include the hashtag.
You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
If you purchased the item from another retailer/stockist (not directly from au.ugg.com):
Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official UGG receipt. Please reach out to the retailer you originally purchased from for a faulty claim and assessment as your details and payment history will sit safely within their system.