Product

Yes, we occasionally receive restocks of items & sizes that are sold out!

You can keep up to date with new releases and restocks by joining our mailing list.

Simply scroll to the bottom of our website and enter your email address.

Otherwise, feel free to reach out to our UGG Team who can help you find something similar.

Simply click the 'Contact Us' below. 

You can find your nearest UGG store here.

We offer a 1 year warranty for our UGG products.

In the event that you are experiencing any issues, or you believe your UGGs may be faulty, please see here for instructions on initiating an assessment.

If you purchased through another supplier (not from au.ugg.com) - please reach out to their customer care team, as your payment and order history will sit within their system. 

Our Classic UGG boots are water-resistant - not waterproof. 

They are – and always have been – designed to keep your feet cozy whatever the weather, with natural moisture-wicking properties and an ultra-breathable natural lining.

The outside of our Classic UGG boot is made with pretreated suede, so they’ll survive the occasional rain and snow.

No, we don't recommend putting your UGG's in the washing machine!

All our boots, slippers and slides are made from delicate, premium materials and machine-washing or dry-cleaning them can cause damage beyond repair. 

We are currently unable to guarantee that our products are certified 100% vegan.

The animal-based materials we most commonly use are sheepskin, wool, cashmere, leather, suede, and down. But we have very strict standards that we abide by for all of these materials used.

You can read more about our animal welfare practices here.

At UGG, we recognize the importance of playing our part to protect our planet for future generations. This is why we are taking steps to understand and minimize the environmental impact of our operations, and are working with expert partners to implement projects that drive positive change in the world in which we live.

You can find out more information about how UGG is working on our journey toward a regenerative world here.

We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.

Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.

Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.

Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.

We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.

We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.

If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.

If we’d would like to pursue a relationship, we’ll be in touch with next steps.

Thanks again for expressing your interest.

At UGG AU, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.

This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.