The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of items & sizes that are sold out!
You can keep up to date with new releases and restocks by joining our mailing list.
Simply scroll to the bottom of our website and enter your email address.
Otherwise, feel free to reach out to our UGG Team who can help you find something similar.
Simply click the 'Contact Us' below.READ FULL ARTICLE
Do you have any UGG stores?
You can find your nearest UGG store here.READ FULL ARTICLE
Do UGG's come with a warranty?
We offer a 1 year warranty for our UGG products.
In the event that you are experiencing any issues, or you believe your UGGs may be faulty, please see here for instructions on initiating an assessment.
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If you purchased through another supplier (not from au.ugg.com) - please reach out to their customer care team, as your payment and order history will sit within their system.
Are UGG boots waterproof?
Our Classic UGG boots are water-resistant - not waterproof.
They are – and always have been – designed to keep your feet cozy whatever the weather, with natural moisture-wicking properties and an ultra-breathable natural lining.
The outside of our Classic UGG boot is made with pretreated suede, so they’ll survive the occasional rain and snow.READ FULL ARTICLE
Can I put my UGG's in the washing machine?
No, we don't recommend putting your UGG's in the washing machine!
All our boots, slippers and slides are made from delicate, premium materials and machine-washing or dry-cleaning them can cause damage beyond repair.READ FULL ARTICLE
Are UGG's vegan?
We are currently unable to guarantee that our products are certified 100% vegan.
The animal-based materials we most commonly use are sheepskin, wool, cashmere, leather, suede, and down. But we have very strict standards that we abide by for all of these materials used.
You can read more about our animal welfare practices here.READ FULL ARTICLE