FREQUENTLY ASKED QUESTIONS
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How do I track my order?
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.
Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.
Alternatively, click 'Track My Order' below and enter your tracking number on the StarTrack website for delivery updates.
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How long does delivery take?
Just placed an order? All UGG orders are shipped via StarTrack.
LOCATION
DELIVERY TIME
Australian Metropolitan
1-2 Business Days
Australian Rural
2-3 Business Days
* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of UGG.
Read full article
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How do I return my order?
1. Ensure return conditions are met
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original packaging with original hang tags attached
If you believe your item may be faulty, please view this article.
2. Package your return
Place the return into a satchel or box so that the product arrives protected and undamaged. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
3. Book your return
Once packaged safely, click here to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
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Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
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Entering your order number: Your order number will start with UGGAU. Do not include the # or any other symbols.
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Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
What's next?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
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Can I exchange my online purchase?
Unfortunately, we don't offer online exchanges.
Feel free to send your order back for a refund, via our returns portal. If you wish to get a different style or size, this will just need to be re-purchased online at your convenience.
Read full article
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.
Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.
Alternatively, click 'Track My Order' below and enter your tracking number on the StarTrack website for delivery updates.
Just placed an order? All UGG orders are shipped via StarTrack.
| LOCATION | DELIVERY TIME |
| Australian Metropolitan | 1-2 Business Days |
| Australian Rural | 2-3 Business Days |
* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of UGG.
Read full article1. Ensure return conditions are met
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original packaging with original hang tags attached
If you believe your item may be faulty, please view this article.
2. Package your return
Place the return into a satchel or box so that the product arrives protected and undamaged. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
3. Book your return
Once packaged safely, click here to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- Entering your order number: Your order number will start with UGGAU. Do not include the # or any other symbols.
-
Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
What's next?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full articleUnfortunately, we don't offer online exchanges.
Feel free to send your order back for a refund, via our returns portal. If you wish to get a different style or size, this will just need to be re-purchased online at your convenience.
Read full article