We aim to fulfil every order placed on our website, however, if your order has been cancelled or refunded this may be due to:
- The item is not available/not in good condition. If your item(s) have been cancelled, this could be due to stock unavailability, or your item was not in satisfactory condition to be sent out. If this happens, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).
- An error in the listing of the item. Although rare, if an item on our site is listed with an incorrect price, product description or photo, your order may be cancelled.
- Our system has flagged your order for security reasons. If your order does not pass our security check or we have not received additional information or further verification requested from you, your order may be cancelled. This is to protect our customers, their personal information, and the protection of their funds.
If you’re still unsure or have concerns regarding your order being cancelled, please get in touch with UGG Support below.