Please note: All in-store and online purchases made between 7th November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.
If you have changed your mind about your UGG purchase, we'll gladly offer you a refund provided the following conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original packaging with original hang tags attached
We do not offer online exchanges. Please post your item back to us for a refund and place a new order.
We're happy to accept returns of sale items provided the item meets our return conditions above.
Start the return process via our returns portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office.
Click here for more information on how to book your online return.
Return costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
Please note, any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.