Payment

We're sorry to hear that you may have purchased from a scam website. Unfortunately, there are online scams that may use the UGG name and a similar looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps. 

Next steps: 

• Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent. 
• If you would like to report a scam website, please visit: www.scamwatch.gov.au. 
  
  

Tips on detecting a scam website: 

• Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection. 
  
  
• Assess the price of the item. Does the price or offer seem too good to be true?
  
  
• Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website. 
  
  
• Do they accept secure payment methods such as PayPal or Afterpay? Fraudulent websites will primarily aim to collect your credit card details.
  
  
• Look for reliable contact information. Are there several ways of contacting the company, including via phone, live chat and email?

If you have any queries or concerns, please get in touch with our team through our Contact Us page.

If you're having difficulty placing an order, please try the following:

 
If you're receiving an error message or unable to enter your payment details at the checkout, please try either of the following: 

• Remove the items from your cart, clear your browsing data and cookies and refresh the page. 
• Switch to another browser or device to place the order.

If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.

Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch! 

If you still need assistance, please contact us below!

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our UGG Support team below. 

At UGG, we offer 10% off your FIRST order with us (T's & C's apply)!

When first browsing our website, a popup should appear on your screen with the option to subscribe to our emails and receive your 10% off code.*

*After you subscribe, please allow up to 24 hours for your code to come through - if your code does not appear in your inbox, be sure to check your junk/spam mail in case it has landed there.

If this popup is not appearing for you - please try the following:

• Clear your cookies and cache from our website, and then visit our website again.
• Visit our website from an incognito or private window.

*If the popup does not appear after trying the above steps, this means that the promotion is not currently active - we're often running other promotions instead! You can still sign up for an account with us here.

Unfortunately, we don't offer a price match guarantee if our styles are on sale with a third-party retailer.

However, join our mailing list and we'll keep you up to date with promotions and upcoming sales!

We currently accept payment via Mastercard, VISA, American Express, PayPal and Afterpay. 

Unfortunately, we can not accept payment from cards issued overseas. 

WHAT IS AFTERPAY?

Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.
To check if you're eligible to use Afterpay click here. 

HOW DO I USE AFTERPAY ONLINE?

Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction.
• Once payment is confirmed, a confirmation page will appear along with your order number.

To find out more and sign up, please visit PayPal's website. 

At UGG, we take website and credit card security very seriously. We use high level, 128 bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances store credit card details. 

Good to know: To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

For more information please see our Privacy Policy.