Delivery & Order Options

Get your holiday shopping wrapped up on time. Order by Friday 20th December to ensure delivery by Christmas.

MISSED THE CUTOFF AND STILL NEED A GIFT?
Don't panic, we've got you covered!

You can place a last minute Click & Collect order at your local store. More information on our Click & Collect service can be found HERE.

Alternatively, you can purchase an e-Gift Card which is delivered instantly to the recipient's email. For more information and to purchase an e-Gift Card simply click HERE.

GIFT WASN'T QUITE RIGHT?
To help you shop with confidence, we have extended our change of mind returns period to 60 days for any purchases made between November 1 and December 31.

Provided the recipient has proof of purchase, and any returned items meet our returns conditions, a product exchange can easily be done in any UGG store. 

Orders can also be returned by post, although when returning items by post, they cannot be exchanged for an alternative item or size, and will instead be refunded. All refunds will be issued to the original payment method used at checkout.

We will make every effort to ensure timely delivery. However, the quoted timeframes are approximate and may vary due to high demand, delivery location, or other factors beyond our control.

Express Delivery is our standard delivery service, free on orders over $150, and charged at $12.99 on orders under $150. 

Our Team aim to pack your order within 1 business day.

Once packed, orders are delivered using StarTrack Express, parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.

Orders are packed daily, Monday to Friday, excluding Public Holidays.

DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default. 

When ATL is given, the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.

If you no not wish for your parcel to be left in a safe place, it is necessary to unselect the ATL checkbox at checkout.

Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.

We deliver to most Australian addresses, Parcel Lockers, and PO boxes. 

NOT AVAILABLE FOR DELIVERY
Unfortunately, we do not deliver internationally, or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.

Enjoy the convenience of picking up from a local store free of charge.

HOW TO CLICK & COLLECT
- Browse the website and add products to your cart
- Proceed to checkout and select the "Click & Collect" option
- Enter your postcode and choose your pickup store location 
- Place your order 
- Collect your items when notified via email that your order is ready

AVAILABILITY
Click & Collect is available when your desired items are in stock at a nearby store.

If Click & Collect isn't an option at your local store due to stock availability, we suggest opting for delivery instead.

PICKUP
Your Click & Collect order gets top priority and will be packed within an hour of placing it. If you order when the store is closed, we'll pack it within an hour of opening the next day.

Please be prepared to show your email order confirmation and photo identification to our in store Team when collecting. If you need to nominate someone other than yourself to collect the order, this will need to be organised by contacting us ahead of time.

Your order will safely stored in store for up to 21 days.