Shipping Query

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.

Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.

Alternatively, click 'Track My Order' below and enter your tracking number on the StarTrack website for delivery updates.

Just placed an order? All UGG orders are shipped via StarTrack.

* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of UGG. 

Authority to leave (ATL) is an option available at checkout.

If ticked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises.

What if I selected ATL and my parcel is stolen? 

UGG Australia will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.


I would like to sign for my order, how can I ensure this? 
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection. 


I've been notified that my order has been delivered, but I haven't received it!

• Check your tracking details. Your order may have been taken to your local Post Office. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our UGG Support team below. 

Delivery within Australia 

We aim to pack and dispatch online orders within 1-3 business days. Once your order has left our warehouse, you will receive an email notification with a tracking number. 

Please note: During peak periods (sales or public holidays), dispatch times may be longer. 

We deliver Australia-wide to residential, business, PO Box & Parcel Locker addresses.  

Please note that we do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands.