Online Returns Process

We offer a seamless returns process supported by Australia Post.

FIRST, CHECK OUR RETURN CONDITIONS
You can return any product, including sale items, purchased online or in store, provided all the following conditions are met.

PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

BOOK YOUR POSTAL RETURN
To initiate your return, please visit our Online Returns Portal. Ensure that you enter your order number and email address correctly, as both fields are case sensitive. You can find your order number on the order confirmation.

Once on the portal, provide a reason for your return and purchase a $10 return shipping label. If you don’t have access to a printer, you can use the QR code on your return label to have it printed at the Post Office.

If you're returning multiple items, please note that each parcel or carton requires a separate return label. Carefully select the items in each parcel from the order list displayed on the portal. Make sure to pack and send each parcel securely. Refunds will not be issued if the returned items do not match the selections made when generating the label, or instances where the return is not received, or arrives damaged.

PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged. Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.

Once packed in to a suitable mailer, affix the return label to the parcel, and drop it off at an Australia Post Office, being sure to obtain a lodgment receipt.

A returns tracking link will be emailed to you once your return is on its way to us.

CANCEL YOUR POSTAL RETURN
If you've arranged a returns label but have had a change of heart, we can cancel it and issue a refund for the label at your request.

Successful returns are refunded to your original payment method, once accepted by our warehouse.

TRACKING YOUR RETURN
A returns tracking link will be emailed to you once your return is on its way to us. You can also use the tracking link available on the Australia Post website to view the status of your return at any time.

PROCESSING AND REFUNDING YOUR RETURN
When we receive your return our Team will carefully unpack, inspect, and warehouse, all items.

Once the return is accepted, a refund will be issued within 5 business days to your original payment method, and you will receive confirmation of this via email.

Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.

Our returns portal is case and character sensitive.

COMMON REASONS
We have strong data validation within our Online Returns Portal to prevent any errors during the processing of your return and refund. If your order isn't recognised, we recommend checking:

ORDER NUMBER
Must be entered without any character prefixes, such as hashes or dashes.

EMAIL ADDRESS
Take note of any capitalisation in the email address listed on your Order Confirmations, some devices will capitalise names when checking out. If this has occurred, your email address needs to be inputted in the returns portal, exactly as it was at checkout.

PURCHASE DATE
Orders being returned must have been purchased within the last 30 days.